DAMAGE AND LOSS T&C’S

If you damage a RESERVE item, do not attempt to repair it.

If it can be easily repaired (e.g. sewing on a button, re-stitching) it will be taken care of with no additional cost to you. It's also not a problem if the garment is stained, as long as it comes out when it is dry-cleaned after you've returned the garment.

You agree that under no circumstances will you attempt to clean/repair the RESERVE item(s) yourself, or have them cleaned/repaired by anyone else. Do not cut, alter, iron, hem tape or pin any item booked via INGRID OLIĆ SHOP without express prior approval.

If you do any of these and it causes damage, you may be liable for repair or replacement fees.

If an item is damaged and is not covered by minor repairs as mentioned, or insurance, you will be liable for the cost of restoring or replacing the garment.

In the case the garment cannot be restored to a suitable condition, the fee charged may be up to, but not more than, 100% of the original RRP of the garment.

If you've lost or not returned an item, you will be liable for the original RRP of the item.

The full RESERVE agreement can be found HERE.